Frequently Asked Question

Pre Cruise

  • + -

    1. What should I get prepared for cruise vacation?

    Travel Documents

    Please ensure that you bring along the proper travel documents for your cruise.

    International cruises

    An international passport with a minimum validity of six months from the date of sailing  with work permit / employment pass / student pass / immigration card is required.

    You may also need to obtain visas for certain countries on your cruise itinerary and we advise that you contact Lovely Memory Holiday Sdn Bhd for details and assistance.

    Domestic Cruise

    Adult-Original MyCard
    Kid – Original Mykid or Birth Cert

  • + -

    2. What’s Included In My Cruise Fare?

    Just about everything – your accommodation, meals in designated outlets, entertainment, parties, gala dinner, facilities and many onboard activities are all part of the fare.

  • + -

    3. What’s Not Included In My Cruise Fare?

    Optional shore excursions, alternative dining, selected shows / entertainment, items of personal nature such as beverages, telephone calls, facsimile or e-mail services, shop purchases, laundry, beauty treatment, hairdressing and massage services, medical services, port charges, fuel charges, insurance, government taxes and fees are not included in the fare.

  • + -

    5. Any Vaccination required?

    At the current time, no vaccinations are compulsory for any Star Cruises destination. However, guests may wish to consult their doctor to make sure their immunisation records are up-to-date or if any further vaccinations are required in those countries that are in their cruise itinerary.

  • + -

    6. Is there a dress code?

    Smart casual attire is suitable for most occasions. For your dining pleasure as well as for other guests, elegant casual attire is required during dinner at fine dining restaurants such as Bella Vista onboard SuperStar Virgo. However, a lounge suit or jacket and tie for men, and an evening dress for ladies, are recommended on gala nights.

  • + -

    7. What Currency are we using?

    Most foreign currencies are accepted onboard at prevailing exchange rates. The onboard currency will be that of the country where the ship is based (e.g. Ringgit Malaysia for cruises out of Malaysia, Singapore dollars for cruises out of Singapore, Hong Kong dollars for cruises out of Hong Kong). Most major credit cards (Visa / Master / JCB / Amex / Diners) are accepted, along with travellers cheques, but not personal cheques.

  • + -

    8. Do I pay every time I spend on board?

    No. It’s cashless system on board. Your Access Card functions as a charge card and stateroom key onboard our vessels.

    You will be able to use this card onboard when you order any of food and beverage and service outlets as cash is not accepted in any of our outlets.

    Please ensure that you sign your name at the back of the card as a verification for Star Cruise and present it to their Service crew when you want to settle your bill.

    There is an initial credit limit for your Access Card which may be increased by presenting your credit card for verification at the Reception.

    Major credit cards (Visa / Master / JCB / Amex / Diners) are accepted with a specified floor limit.

  • + -

    9. How can I control my children spending?

    Should you wish to limit or bar the use of your children’s Access Cards for purchases, please have them re-encoded at the Reception.

    Otherwise, your children may sign for any facilities or purchases and you will be liable for those charges.

  • + -

    10. What should I do if I lost my access card?

    Please report the loss of your Access Card immediately to the Reception where a new one will be issued and the former invalidated.

    This will prevent any liability for charges incurred on the lost card

  • + -

    11. Is there any penalty if I lost my access card?

    No. The replacement card is free of charged.

  • + -

    12. Physically Challenged Guests

    Most areas onboard our vessels are accessible to the physically challenged. There are also cabins for the physically challenged, with wider doorways and larger bathrooms with grab bars and folding shower seats. The ship also provides wheelchairs for emergency purposes.

  • + -

    13. Luggage

    For your comfort and convenience, we recommend that each guest take no more than one suitcase and one hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship’s hold. Your total baggage weight should not be more than 30kg.

    Check-in baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.

Embarkation Process

  • + -

    14.1 Waiting to check-in

    While waiting to check-in, Star Cruise Staff will check passengers’ passport for validity and visas (if required) as a pre-check-in procedure to expedite the check-in process.

  • + -

    14.2 How to Check in

    Please present your passport / government photo ID (MyCard/Mykid) and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard. Upon receipt of your Access Card, you should sign it immediately like any credit card.

    Admiral Class, Balcony Class and World Cruiser guests will receive Yellow, Red and Blue Access Cards respectively. Have the relevant immigration forms completed together with your passport during check-in.

  • + -

    14.3 Baggage Check In

    Check-in baggage at the counter (please check with Star Cruise Staff if you are not sure the location) and baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.

  • + -

    14.4 Boarding

    Guests will need to pass through security screening and present their Access card prior to boarding. Those cruising with children may hold their Access Cards on their behalf. As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.

    Upon entering the ship please hand your Access Card to the crew to ‘swipe’ and ‘encode’ your cabin details and record your presence onboard. Please do not walk through without ‘encoding’ as you will not be able to gain access to your cabin. Remember to swipe your access card whenever you leave or enter the ship.

Onboard Facilities

  • + -

    15.1 Beauty Services

    Hairstyling and beauty services are available

  • + -

    15.2. Cellular Phone Service & Texting at Sea

    Freestyle Cellular Service

    Star Cruises guests can make and receive calls, send and receive text messages, read emails and surf the web on their own cell phones and mobile devices just as they do on land when the ship is at sea, thanks to Wireless Maritime Services’ Cellular@Sea Service. Just check with your cellular phone carrier that your cell phone will be able to roam internationally. Keeping in touch with your friends and family, while at sea, has never been easier.

  • + -

    15.3. Is Cellular@Sea Service available in port?

    The Cellular@Sea service will automatically shut down when a ship is entering port, and turn on when the ship is at least 12 nautical miles at sea. When connected to Cellular@Sea, GSM phones will either display “WMS”, “CellularAtSea”, “908.18” or “Nor-18″.

  • + -

    15.4. How much will I be charged when I use my cell phone onboard?

    The rates vary according to your cellular phone carrier and the pricing /roaming plan which you have established with them directly. The charges incurred will appear on your normal mobile carrier’s bill you receive at home. For more information on exact pricing contact your carrier or visit their webpage.

  • + -

    15.5. Can my family call me onboard?

    Yes, Star Cruises guests can also be contacted on our ships by calling the guest’s cell phone number. The service works just as it does on land. If the party does not answer, a voice message can be left on the phone and later retrieved by the guest.

  • + -

    15.6. How to make calls?

    Dial “+” followed by country code, city code and number, just as you would when traveling abroad.

    For more information about Cellular@Sea and Wireless Maritime Services, please visit: www.wmsatsea.com

  • + -

    16. Child Care / Children’s Activities*

    Child Care Centres provide fun activities for the young ones under the care of our staff. A baby-sitting service is also available at a nominal charge.

    If your kids are old enough to look after themselves, we have plenty of facilities and activities to keep them occupied and entertained. Please check with the respective Child Care Centre for detailed programmes.

    *Facilities vary from vessel to vessel.

  • + -

    17. Dining

    You can enjoy up to 6 meals a day which are included in the cruise package at the main dining restaurants or dine at our alternative restaurants which includes the Taj, a fully certified ‘Halal’ outlet on SuperStar Virgo at moderate charges.

    Please present your Access Card when entering any restaurant for verification purposes.

    Our restaurants have ample seating to accommodate all guests over the dining periods. However, to avoid any congestion, you may wish to eat earlier or later during the meal period.

    There is a nominal corkage charge if you bring your own alcoholic beverage to any of the dining outlets.

  • + -

    18. Electrical Outlets*

    Power outlets in the cabins provide 110V or 220V power with 2-pin and 3-pin sockets. Bathroom power points provide both 110V and 220V power and travel adaptors are available from Housekeeping.

    *Power outlets vary from vessel to vessel.

  • + -

    19. Entertainment

    A wide spectrum of entertainment which includes exciting live cabaret shows, discotheques, karaoke and card rooms, video games, organised activities and deck games are available onboard.

  • + -

    20. Gala Dinner

    Guests are advised to book early (first day on board) for their gala dinner seating in their choice of restaurant to avoid disappointment; it’s base on first come first serve

    There are two seating at 2 restaurants – Bella Vista (Western) & Dynasty (Chinese)

    First Seating: 6.45pm

    Second Seating: 9.00pm

  • + -

    21. Language Onboard

    Star Cruise multi-lingual crew hail from over 40 nations and all of them speak English. But you will almost certainly find someone who will be more than happy to chat with you in your own language.

  • + -

    22. Laundry

    There is complete laundry and valet services available onboard at a nominal charge.

  • + -

    23. Medical Facilities

    In the event of minor accidents, inconveniences and emergencies while at sea, there is a fully qualified physician and a team of nurses onboard to assist. The clinic is open daily at posted hours.

    Emergency medical attention is available around the clock by contacting the Reception. Basic medicine with your doctor’s prescription are also available.

    Sick sea medicine is also available at no charge at the reception counter.

  • + -

    24. Recreation

    Guests will enjoy truly pursuits from the active workout at the gym or a game of basketball to something more relaxed like the jaccuzi ,pool and sauna

  • + -

    25. Safe Deposit Box

    Safe deposit boxes are available free of charge in some cabins and at the Reception.

  • + -

    26. Shopping Onboard

    You may purchase most items ranging from luxury duty-free items and souvenirs to daily necessities like sunscreen and toiletries at outlets like the Ports O’Call* and Star Boutique*.

    *Outlets may differ from vessel to vessel

  • + -

    27. Shore Excursions

    Star Cruise crew at the Reception or our Shore Excursion Counter will be happy to explain the different options available at each port of call. You may join one of our pre-arranged tours or opt for free and easy on your own. As seats per tour are limited it is best to pre-book your shore excursion

    For shore visits, casual wear and comfortable walking shoes or sandals are recommended while suitable beachwear are ideal for island excursions. (Skimpy beachwear is inappropriate in Muslim countries).

    Bring sports or gym attire if you are planning to play golf, tennis or workout.

    During shore visits, however, it is wise to avoid consuming tap water or drinks with ice from street vendors.

  • + -

    28. Smoking

    Smoking is permitted on open decks and at designated public areas only.

  • + -

    29. Star Navigator

    The Star Navigator is a daily bulletin that takes you through entertainment, dining and other activities onboard.

  • + -

    30. Swimming pool

    For safety reasons, please do not leave your child unattended and guests are advised to take additional precautions while swimming. As towels are available provided at the poolside, please refrain from bring any from the cabin.

    The use of the swimming pools and Jacuzzis are for adults and teenagers over the age of 12 years only while there are also children’s swimming pools and Jacuzzis on certain vessels.

    All users of the pools and Jacuzzis must wear proper swimming attire.

  • + -

    31. Tipping

    Star Cruise have a ‘No Tipping’ policy onboard.

  • + -

    32. Telephone Calls / Facsimile / E-mail

    There is a charge for using the satellite network for telephone and facsimile services or e-mail. You may call from the Reception or dial direct from your cabin. There are instructions in all cabins. Alternatively, you may contact Star Cruise operator for assistance.

  • + -

    33. Water

    The water onboard is perfectly safe for drinking. Hot water can be delivered to your stateroom by Housekeeping at your request.

Disembarkation

  • + -

    34. Bill Settlement / Star Express Check Out

    We suggest settling your account the night before or at least three hours prior to disembarkation

    Alternatively, you may opt for the “Star Express Check-out” by completing the necessary forms and handing them to the Reception during the cruise for itemized billing to be sent to the cabin.
    Cruisers are encouraged to use this facility for a hassle free disembarkation.

  • + -

    35. Passport Collection

    You may collect your passport presenting your Access Card / government photo identity card.

    If you want to collect passports on behalf of your family and friends, you need to have their Access Cards. Children who have their own passport or identification document and who cannot sign must be accompanied by their guardian / parents.

    Details of collection time and venue will be printed in the Star Navigator found in every cabin or at the Reception. Please refer for details.

  • + -

    36. Baggage Assistance

    Should you require assistance to unload your baggage from the ship, please leave your baggage with name clearly written on the luggage tag outside your cabin door as advised in the disembarkation notice which will be placed in your cabin.

    Your luggage will be collected and delivered to the luggage collection area of the respective port of disembarkation.

    To make your disembarkation as smooth as possible , guests will be ushered out in staggered groups. Please gather at your designated waiting area to await your turn to disembark.

  • + -

    37. Embarkation Ports Address

    Malaysia

    Swettenham Pier Cruise Terminal (Superstar Libra)

    Swettenham Pier, 1A, Persiaran King Edward, 10300 Penang, Malaysia.

    Kota Kinabalu Port Embarkation (Superstar Aquarius)

    Sabah Trade Centre, Jalan Istiadat Teluk Likas 88400, Kota Kinabalu Sabah

    Singapore

    Singapore Terminal (Superstar Virgo/Gemini)

    Singapore Cruise Centre, 1 Maritime Square, HarbourFront Centre Singapore 099253

Corporate Cruise

  • + -

    38. If I would like to purchase for our company events (i.e. Lucky draw/Contest/Incentive trip) but we do not have a winners name and details yet, can I still book the cruise?

  • + -

    34. Bill Settlement / Star Express Check Out

    Yes. If you have decided the sailing date but yet to have the passengers name, we will block the cabins and 50% deposit is required.

    Alternatively, you can purchase our gift voucher at RM500 each.

    kindly call at 03 9107 2030 or email: info@starcruisepackagesmalaysia.com or contact us now!

  • + -

    39. What is the minimum size for a group?

    We consider 16 cabins as the minimum number required for a corporate group. Star Cruise ships have the capacity to take larger groups, up to 2,800 for a charter.

  • + -

    40. Where so I see the saving?

    Star Cruise prices are extremely competitive and affordable as they are all inclusive and more importantly, include meals, entertainment and onboard activities. Meeting planners often find the costs higher when using land-based resorts.

  • + -

    41. What about the group’s dining arrangements?

    For main meals, your executives will be seated in one area, or if desired, be given open seating. Coffee and tea breaks or cocktails can be arranged either near the meeting room or in a private function room.

  • + -

    42. What about shore arrangements and team building activities?

    We provide a number of pre-arranged shore excursions for destinations that we cruise to. Alternatively, you may wish to make arrangements for an exclusive shore excursion, motivational exercises, beach or team building games onboard or at one of our destinations. Feel free to discuss this with our consultants who will be happy to help you plan a special programme for your participants. For more information, please contact us